Frequently Ask Questions

What is AxiaPedia?

AxiaPedia is an online store that sells various game vouchers such as Steam Vouchers, Google Play Gift Cards, iTunes Credits and etc for the South East Asia region. 


How do I make a purchase at AxiaPedia?

You only need 3 steps to purchase the game voucher, namely: 

1) Choose your denomination

2) Select your payment method

3) Fill up your email address, phone number and click “Buy Now” button.

Then proceed to make payment before getting your vouchers.

 

Do I need to register for an account at AxiaPedia?

There is no registration needed for using AxiaPedia. AxiaPedia is the most convenient way for you to purchase your game voucher.

 

How do I make purchases by OTC (Over The Counter)? (For Philippines Only)

- You can purchase game voucher at 7-Eleven, Robinsons, Bayad Center, ATM machine and etc. 

- After you have selected your favorite counter, you then proceed to check your mailbox and follow the instructions given.

- Go to the counter which you had selected, make payment with your own reference number and fill up any necessary information for payment validation purposes. 

- You will then receive your vouchers shortly.

 

How could I purchase by GCash and BanKO? (For Philippines Only)

- Choose either GCash or BanKO as your payment method.

- The system will prompt you to key in your Globe mobile number for verification.

- Enter your Globe mobile number and wait for a MPIN request via SMS.  Key in the MPIN into the system to confirmed and complete the purchase. 

- You will the receive your vouchers shortly.

 

What is the minimum transaction amount for every channel?(For Philippines Only)

M. Lhuillier - 200.00

Cebuana Lhuillier - 50.00

LBC/Bayad Center - 50.00

SM Department/Supermarket/Savemore counter - 50.00

Robinsons Department Store - 50.00

EC Pay - 50.00


How do I check my purchased pin serial code?

- You will receive an email after you have made your payment. 

- You can check your purchased pin serial code at there or after checkout page at AxiaPedia.

 

What should I do if I already purchased but the product is out of stock?

- You can choose either to take the available stocks and ask for a refund for remained stocks or refund without taking any stocks. 

- Fill up your bank account number, your name and details. Our customer support team will transfer back your money to your bank account shortly.

 

How do I contact customer support?

- You can keep in touch with our cs team by using live chat between 9:00 to 18:00 or 24 hours email support at [email protected]

 

 

Contact Us

Customer Support:
Monday - Friday
Live Support: 09:00 - 18:00